Refund Policy
Last updated: January 2024
1. Refund Eligibility
We offer refunds under the following conditions:
- Request made within 7 days of purchase
- Technical issues preventing extension usage
- Service unavailability
- Billing errors
2. Refund Process
To request a refund:
- Contact our support team
- Provide order details and reason for refund
- Allow 3-5 business days for processing
- Refund will be issued to original payment method
3. Non-Refundable Items
The following are not eligible for refund:
- Used promotional codes or discounts
- Subscription time already used
- Services already delivered
4. Cancellation Policy
You may cancel your subscription at any time:
- Access will continue until the end of billing period
- No partial refunds for unused time
- Cancellation prevents auto-renewal
5. Contact Us
For refund requests or questions, please contact us at:
Email: support@fbgroupextractor.com